1. Acceptance
By creating an account, accessing or using Clauhub, you accept these terms and the Privacy policy. If you accept them on behalf of a company, you bind that company. If you do not agree, do not use the service.
2. Accounts and access
You create your account with your email or with your Google or GitHub account. Your organization invites its members and gives each one a role with its permissions; it may also invite suppliers or customers to its portals, where each one sees only what the organization allows. You are responsible for the confidentiality of your credentials and for all activity carried out with your account. Notify us immediately if you suspect unauthorized access.
3. Permitted use
Clauhub is used to run your business with its apps —Fiscal, Accounting, Point of sale, Gyms, Finance and Channels—, its API and MCP, and the portals your organization opens.
It is prohibited to:
- Access or attempt to access other organizations' data.
- Bypass security controls or usage limits, or reverse-engineer the platform.
- Connect a taxpayer's e.firma or CSD without their authorization.
- Use the service to issue invoices for non-existent transactions or for any unlawful purpose.
4. Accuracy of information and SAT credentials
You agree to provide truthful, complete and up-to-date information. By connecting an e.firma or a CSD you state that you are its holder or that its holder authorized you, and you authorize Clauhub to use it only for what the app states: the e.firma, to sign in to the SAT on behalf of that RFC (download invoices, request official documents, request or renew certificates); the CSD, to seal the invoices you issue. The content of the invoices you issue and of what you file with the SAT is the taxpayer's responsibility.
5. Intellectual property
The platform, its code, design and trademarks are the property of Clauhub Software LLC. The data and documents you upload or that we download for you are and remain yours or your organization's; you grant us only the license needed to store, process and show them to you and to whoever your organization gives access.
6. Availability and support
We operate on cloud infrastructure (see Subprocessors), but we do not guarantee uninterrupted service. Some features depend on third parties whose availability we do not control, such as the SAT or the PAC that stamps your invoices. We may perform planned maintenance, which we will announce with reasonable notice. Support is offered at soporte@clauhub.com.
7. Limitation of liability
The service is provided “as is”. To the extent permitted by law, we are not liable for indirect damages, lost profits or data loss arising from use of the service. Nothing in these terms limits liabilities that cannot be limited by law (willful misconduct, gross negligence, consumer rights).
8. Termination
You can cancel your subscription and delete your organization or your account whenever you want, from the app; you can export your data first. We may suspend the access of anyone who breaches these terms. What is deleted and when is described in the Privacy policy.
9. Changes
We may update these terms. Material changes will be announced at least 30 days in advance when possible. Continued use of the service after the effective date constitutes acceptance.
10. Governing law
These terms are governed by the laws of the United Mexican States. Disputes will be resolved before the competent courts under applicable law.
11. Contact
For matters related to these terms or to the Clauhub platform, write to soporte@clauhub.com.